Focus on the Human Side of the Artificial Intelligence Revolution.

Among U.S. workers in organizations that have implemented AI, 65% say that AI has had a "somewhat" or "extremely" positive impact on their productivity (7% say "somewhat" or "extremely" negative). At the same time, only 12% strongly agree that AI has transformed how work gets done in their organization. Surveys of leaders reinforce the same disconnect between individual productivity gains and organizational outcomes that employees report. A recent NBER survey of executives in the U.S., U.K., Germany and Australia found that while AI use is widespreadin corporations, 89% of leaders reportno impact of AI on their company’s laborproductivity in the past three years. However, they expect AI will boost productivity by 1.4% over the next three years. One way of thinking about employee engagement is as a measure of readiness for change. AI is a major disruption; organizations with engaged employees tend to navigate disruptions more successfully. In the age of AI, productivity gains will depend in part on how effectively individual workers use these tools. Disengagement will erode those gains, and active disengagement could create serious security risks.